ServiceNow & ITSM
Hire ServiceNow and ITSM Developers
Workflow, catalogue and platform development.
ServiceNow rewards restraint. Almost anything can be built on it, which is why so many instances end up carrying hundreds of business rules, client scripts and flows that nobody dares remove. The platform is rarely the problem; the accumulated configuration is.
Useful work here means building on the platform’s own model rather than around it — catalogue items and flows before scripts, tables that describe the service rather than the ticket, and an upgrade that is a routine event rather than a project. The same discipline applies to Salesforce and SharePoint, where the failure mode is identical.
ServiceNow Developers
ServiceNow developers who build on the platform's own model rather than around it, so an upgrade stays a routine event.
Salesforce Developers
Salesforce developers and administrators who keep the org governable — declarative first, Apex where it is genuinely needed.
SharePoint and Microsoft 365 Developers
SharePoint and Microsoft 365 developers for the internal tools that grew out of a site and now need governing.
What to look for when hiring
Ask what they would delete. Someone who has lived through an upgrade has a list; someone who has only built on the platform has only additions.